Frequently asked questions
How do I choose the right HMT Comfort pillow?
The right pillow depends on your sleeping position, preferred firmness, pillow height and personal comfort preferences. If you're not sure which one is right for you, use our Pillow Finder and we'll recommend a suitable option.
Which pillow is best for side sleepers?
Side sleepers generally benefit from a pillow that provides adequate height and support to keep the head and neck comfortably aligned. Our Contour Softtouch and Contour COOLTec Memory Foam Pillows may be suitable options depending on your preferred feel and cooling needs.
Which pillow is best for back sleepers?
Back sleepers often prefer a pillow that provides balanced support without excessive height. Depending on your comfort preference, our Softtouch Memory Foam or Contour Softtouch Memory Foam Pillow may be a good fit.
Which pillow is suitable for stomach sleepers?
Stomach sleepers often prefer a lower-profile pillow to avoid excessive elevation of the head. Our Memory Foam Slim Pillow is designed for those who prefer a slimmer profile.
What if I prefer a soft and plush pillow?
If you prefer a softer, more cushioned feel, explore our Marshmallow Pillow and Cloud Pillow. Both are designed around a softer, more relaxed comfort experience.
Which HMT Comfort pillow is best if I sleep hot?
If you tend to feel warm while sleeping, our COOLTec Memory Foam Pillow and Contour COOLTec Memory Foam Pillow are designed for sleepers who prioritise a cooler-feeling sleep experience.
What is a memory foam pillow?
Memory foam is a responsive material that conforms to the shape of your head and neck when pressure is applied. It is commonly used in pillows designed to provide a supportive and moulded feel.
What is the difference between a Contour pillow and a regular pillow?
A contour pillow has a shaped profile designed to provide more structured support for the head and neck. A traditional-shaped pillow offers a more uniform surface and may suit people who prefer a conventional pillow feel.
Can I wash my HMT Comfort pillow?
Care instructions vary by product. Always check the care label or the specific product instructions before washing the pillow or its cover.
How long does a pillow last?
The lifespan of a pillow depends on its materials, usage and care. We recommend regularly checking your pillow for changes in shape, support or comfort and replacing it when it no longer provides the support you prefer.
Can a pillow help with neck or back pain?
The right pillow can help support a comfortable sleeping position and may reduce discomfort associated with poor sleeping posture for some people. However, pillows are not a treatment or cure for medical conditions. If you have persistent or severe pain, consult a qualified healthcare professional.
How do I know if my pillow is the wrong height?
If your head feels noticeably tilted upward or downward while sleeping, or you regularly wake up feeling uncomfortable or stiff, your pillow height may not be suitable for your sleeping position. Your preferred height also depends on your body shape, mattress firmness and sleeping position.
Can I use the Pillow Finder if I don't know my sleeping position?
Absolutely. If you aren't sure, simply choose the option that best describes how you usually sleep. The Pillow Finder is designed to help you narrow down your options based on your preferences.
ORDERING & PRODUCT SELECTION
How do I choose the right HMT Comfort pillow?
The right pillow depends on your sleeping position, preferred firmness, pillow height and comfort preferences. If you're unsure, use our Pillow Finder to discover the pillow that best matches the way you sleep.
Can I use the Pillow Finder if I don't know my sleeping position?
Yes. Simply choose the option that best describes how you usually sleep. The Pillow Finder is designed to help you narrow down your options based on your preferences.
Can I buy more than one pillow?
Yes. You can choose multiple pillows based on your needs, sleeping preferences or different members of your household.
SHIPPING & DELIVERY
How long will my order take to arrive?
Orders are generally delivered within [7 business days], depending on your location. You will receive tracking information once your order has been dispatched.
How can I track my order?
Once your order is shipped, we'll share tracking details with you via [email/SMS/WhatsApp]. You can use these details to track your delivery.
Do you deliver across India?
We currently deliver to [all serviceable locations across India / specific locations]. Delivery availability and timelines may vary depending on your pin code.
What should I do if my order is delayed?
If your order hasn't arrived within the expected delivery window, please contact our customer support team with your order number and we'll help you check its status.
What if I receive a damaged or incorrect product?
Please contact us at [customer support email/phone] within [X days] of receiving your order. Share your order details along with photographs/videos of the product and packaging so our team can assist you.
RETURNS & EXCHANGES
What is HMT Comfort's return policy?
We accept returns within [7 days] of delivery, subject to our return conditions. The product must meet the applicable eligibility requirements mentioned in our return policy.
How do I request a return?
To request a return, contact us at [email/phone] with your order number and reason for the return. Our team will guide you through the process.
Can I exchange my pillow for another pillow?
[Yes / No]. If exchanges are available, requests must be made within [X days] of delivery and the product must meet the applicable exchange conditions.
Can I exchange my pillow if I don't like the firmness?
[Insert confirmed policy.] Depending on our exchange policy, comfort-based exchanges may be available for eligible products.
Can I return a pillow after opening or using it?
Because pillows are personal-use products, returns/exchanges may be subject to hygiene and product-condition requirements. Please refer to our return policy for the exact conditions.
What products are not eligible for return or exchange?
Products that are [used/opened/damaged/missing packaging/etc.] may not be eligible for return or exchange. Please check our complete return policy for exclusions.
How long does a refund take?
Once your return is received and approved, your refund will be processed within [X business days]. The time taken for the amount to reflect in your account may vary depending on your payment method or bank.
Will I get a full refund?
Eligible refunds are subject to our return policy. [Mention shipping charges, discounts, COD fees or other deductions if applicable.]
How will I receive my refund?
Refunds will be issued to [the original payment method / bank account / store credit], depending on the payment method and applicable policy.
What if I received a defective product?
If you believe your product has a manufacturing defect, contact us at [email/phone] within [X days] of delivery. Please provide your order number and supporting photographs/videos. Our team will assess the issue and assist you with the next steps.
What if I ordered the wrong pillow?
If your order hasn't been shipped, contact us as soon as possible at [email/phone]. Once an order has been shipped or delivered, changes may be subject to our return/exchange policy.